Jacada Mobile Agent (JMA) simplifies and accelerates customer service to users of smart phones and mobile devices by providing visual IVR self service flows that result in a substantially reduced number of calls to the call center.
This iOS application is to be used in conjunction with the Jacada Interaction Server to execute your customer service flows. To learn more, please visit http://www.jacada.com/products/jacada-mobile-agent-jma.
Jacada Mobile Agent (JMA) includes the Interaction Designer, a graphical design environment to build your customer service interactions “through clicks, not code”. The interactions you design can be published to a server hosted by Jacada and accessed through this mobile application.